Privacy Policy

Who we are

Digitrust Solutions is a digital services business located at 142B1, Dharam Colony, Palam Vihar, Gurugram, Haryana - 122017, India. GSTIN: 06DUYPD9228L1ZT.

For applicable data-protection purposes, Digitrust Solutions determines why and how personal information submitted directly to us is processed, unless a written client agreement states that we process particular data only on a client's instructions.

Information we may collect

• Contact and business details such as name, email address, phone number, company, role, billing information, and correspondence.
• Enquiry and project information such as service interest, requirements, objectives, budgets, timelines, content, product data, technical dependencies, approvals, and feedback.
• Client-service information such as credentials shared through approved channels, account identifiers, access permissions, assets, documents, communication history, support requests, and deliverables.
• Technical and usage information such as IP address, browser, device type, referral source, pages viewed, approximate location derived from technical data, server logs, security events, and cookie or analytics identifiers where enabled.
• Marketing information such as campaign responses, consent preferences, lead source, engagement, and opt-out requests.

Purposes and lawful processing

• To respond to enquiries, qualify requirements, schedule meetings, prepare proposals, and communicate about requested services.
• To enter into and perform service agreements, deliver websites, software, commerce, SEO, advertising, social media, support, and related work.
• To operate, secure, troubleshoot, analyse, and improve our website, systems, service quality, and internal processes.
• To manage invoices, accounts, business records, tax, contractual obligations, fraud prevention, legal claims, and regulatory compliance.
• To send marketing communication where consent or another lawful basis applies, and to record or honour opt-out preferences.
• We process information on the basis of consent, steps requested before or under a contract, compliance with law, and other legitimate or permitted uses available under applicable law.

Cookies, analytics and advertising technologies

• The website may use essential storage or cookies required for security, hosting, forms, preferences, and reliable operation.
• If analytics, advertising pixels, conversion tags, or remarketing tools are enabled, they may process device, page-view, interaction, referral, and conversion information according to their own terms.
• Where applicable law requires consent for non-essential technologies, we will seek consent before using them. You may also manage cookies through browser settings, although blocking essential technologies may affect functionality.
• Further information is available in our Cookie Policy.

Sharing and service providers

• We do not sell personal information.
• We may share limited information with hosting, cloud, database, communications, analytics, CRM, payment, accounting, advertising, development, security, and professional-service providers where reasonably necessary.
• Information may be disclosed when required by law, court or government process, payment-dispute procedures, fraud prevention, security response, corporate reorganisation, or protection of legal rights.
• Client data may be made available to authorised team members and contractors who need it for the agreed work and are subject to appropriate obligations.

International and third-party processing

• Some cloud, analytics, advertising, communication, and software providers may process information outside your state or outside India.
• Where cross-border processing occurs, we will take reasonable steps required by applicable law and remain subject to any government restriction on transfers.
• Third-party websites and platforms have independent policies. We are not responsible for their separate processing practices.

Retention

• Enquiry records are retained for reasonable follow-up, relationship history, security, and business-record purposes.
• Project records may be retained during the engagement and afterwards for support, continuity, accounting, tax, contractual, warranty, dispute, and legal requirements.
• Information may be deleted, anonymised, or securely archived when it is no longer reasonably required, subject to mandatory retention and legitimate legal needs.

Security

• We use reasonable technical and organisational measures intended to protect information against unauthorised access, misuse, alteration, disclosure, and loss.
• No internet transmission, device, cloud service, or storage system can be guaranteed completely secure. Clients should share credentials through approved secure methods, use limited permissions, maintain backups, and revoke access when no longer needed.
• If we become aware of a personal-data breach, we will assess and respond to it in accordance with obligations that are legally in force at that time.

Your choices and requests

• Subject to applicable law, you may request information about processing, correction, completion, erasure, withdrawal of consent, grievance redressal, or nomination where such rights apply.
• Withdrawal of consent does not affect processing already lawfully completed and may prevent us from continuing a requested service where the information is necessary.
• We may verify identity and retain information where required for contracts, tax, accounting, security, fraud prevention, legal claims, or compliance.
• Marketing communication can be stopped through an unsubscribe option where provided or by submitting a request through our website contact form.

Children's information

• Our website and services are directed to businesses and adult decision-makers. We do not knowingly seek personal information from children.
• If you believe a child has submitted information, contact us so that we can review and take appropriate action.

Privacy contact and grievance requests

• Privacy, correction, deletion, consent, and grievance requests may be submitted through the contact form on this website or sent by post to Digitrust Solutions, 142B1, Dharam Colony, Palam Vihar, Gurugram, Haryana - 122017, India.
• Please include your name, contact details, relationship with us, and a clear description of the request. We may ask for information reasonably needed to verify identity and locate the relevant record.
• This policy is intended to operate with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and related rules or provisions as they are brought into force or amended from time to time.

Governing law, dispute resolution and Delhi jurisdiction

• These terms and any service engagement are governed by the laws of India.
• The parties should first attempt to resolve a dispute through written communication and good-faith discussion for at least 30 days after a written dispute notice, unless urgent interim relief is reasonably required.
• If a commercial dispute remains unresolved, it may be referred to arbitration under the Arbitration and Conciliation Act, 1996. The tribunal will consist of a sole arbitrator mutually appointed by the parties, the seat and venue will be New Delhi, India, and proceedings will be conducted in English.
• Subject to the arbitration clause, applicable law, and any non-waivable consumer remedy, courts at New Delhi, Delhi will have exclusive jurisdiction.
• Nothing in these policies limits any right or remedy that cannot lawfully be excluded, including rights available under applicable consumer-protection law.