Please read this with your project documents.
A signed agreement, statement of work, approved proposal, or invoice may contain additional service-specific terms.
Acceptance and project documents
- By using the website, submitting an enquiry, approving a proposal, making a payment, or engaging us for services, you agree to these Terms to the extent applicable.
- A signed agreement, proposal, statement of work, approved quotation, invoice, email confirmation, or platform order may contain project-specific scope and terms. Project-specific written terms prevail for that engagement if they expressly conflict with these website Terms.
- Electronic records, approvals, and contracts may be used to conduct business as permitted by applicable law, including the Information Technology Act, 2000.
Services and scope
- Services may include website, Shopify, WordPress, full-stack software, CRM, API, SEO, Meta Ads, social media management, social media marketing, design, consulting, deployment, maintenance, and related work.
- Scope, deliverables, fees, assumptions, dependencies, revisions, timelines, and responsibilities are defined through written project documents.
- Features, pages, integrations, content, migration, campaigns, support, or revisions outside the agreed scope may require a change request, additional fees, and a revised schedule.
- Estimates, audits, recommendations, projections, and initial timelines are indicative until discovery and scope confirmation are complete.
Fees, taxes and third-party costs
- Payments must follow the agreed invoice or milestone schedule. Work, deployment, support, or handover may be paused while an amount is overdue.
- Quoted fees exclude GST and other taxes unless expressly stated otherwise.
- Domains, hosting, cloud usage, software licences, themes, plugins, stock assets, payment charges, creator fees, ad spend, and third-party subscriptions are separate unless expressly included.
- The Refund and Cancellation Policy forms part of these Terms.
Client responsibilities
- Clients must provide accurate requirements, authorised decisions, content, assets, legal text, product data, credentials, platform access, approvals, and feedback required for delivery.
- Clients confirm that they have the necessary rights and lawful basis for materials, trademarks, data, audiences, lists, credentials, and instructions supplied to us.
- The client remains responsible for its products, services, prices, claims, offers, legal notices, regulatory obligations, customer service, fulfilment, and business decisions.
- Delays in information, payment, approvals, content, access, or third-party response may extend schedules and require rescheduling or additional charges.
Third-party platforms
- Work may depend on providers such as Vercel, MongoDB, Shopify, WordPress, Meta, Google, cloud platforms, payment gateways, email services, domains, registrars, analytics, APIs, and other vendors.
- We are not responsible for a third party's downtime, account decisions, policy changes, price changes, API limits, security incidents, defects, data loss, rejection, suspension, or service discontinuation beyond our reasonable control.
- Clients are responsible for reviewing and complying with vendor terms, maintaining ownership of business accounts, paying vendor charges, and preserving suitable backups unless otherwise agreed.
Credentials, access and acceptable use
- Credentials should be shared using secure approved methods and, where possible, through limited-role accounts rather than personal master passwords.
- You must not use our website or services for unlawful, fraudulent, deceptive, abusive, infringing, malicious, discriminatory, or unauthorised activity.
- We may refuse, suspend, or terminate work that creates legal, ethical, platform, security, payment, or reputational risk.
Intellectual property
- Subject to full payment, final custom deliverables created specifically for the client are assigned or licensed as stated in the project documents.
- Digitrust Solutions retains ownership of pre-existing materials, know-how, methods, internal tools, reusable components, libraries, templates, workflows, and general skills used during delivery.
- Open-source software, fonts, stock assets, APIs, platform tools, themes, plugins, and other third-party materials remain subject to their own licences and restrictions.
- Unless confidentiality or white-label restrictions are agreed in writing, we may identify the client and display public, non-confidential work or outcomes in portfolios, proposals, and case studies after public launch.
Reviews, acceptance, warranties and changes
- Clients must review milestones within the agreed review period and provide consolidated, specific feedback.
- A deliverable may be treated as accepted when approved, deployed, used commercially, paid for as an accepted milestone, or not reasonably disputed within the agreed review period.
- Included revisions and bug-fix periods apply only to the agreed scope. New features, changed requirements, third-party changes, client edits, compromised credentials, hosting issues, and misuse may be separately chargeable.
Marketing and business results
- We do not guarantee revenue, profit, rankings, traffic, conversions, return on advertising spend, lead quantity, lead quality, follower growth, platform approval, or any other commercial result.
- Results depend on the market, offer, price, competition, content, product quality, traffic, budget, platform decisions, sales response, client operations, and other factors beyond our control.
- Reports, forecasts, case studies, and recommendations are informational and should not be treated as financial, legal, tax, or investment advice.
Confidentiality and data
- Each party should protect non-public information received for the engagement and use it only for the agreed purpose, subject to disclosure required by law or professional advice.
- Our Privacy Policy explains how personal information is handled. Project-specific data-processing obligations may be recorded separately where required.
Suspension and termination
- Either party may terminate according to the written project terms. Amounts for completed work, reserved resources, non-cancellable commitments, and third-party costs remain payable.
- We may suspend or terminate for non-payment, prolonged client inactivity, unlawful instructions, abusive conduct, repeated material scope changes, security risk, platform violation, or material breach.
- On termination and subject to payment, we will provide completed deliverables reasonably due under the agreed scope. Transition assistance beyond that scope may be charged separately.
Disclaimers and limitation of liability
- The website and any free information are provided on an as-available basis without a guarantee that they will be uninterrupted, error-free, or suitable for every purpose.
- To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, punitive, exemplary, or consequential loss, including loss of profit, opportunity, goodwill, revenue, or data.
- To the maximum extent permitted by law, our aggregate liability arising from a specific paid service will not exceed the fees actually paid to us for that service during the six months preceding the event giving rise to the claim.
- These limitations do not exclude liability that cannot lawfully be limited, or liability for fraud or wilful misconduct.
Changes and severability
- We may update these website Terms prospectively. The updated date will be shown on the page. Material project changes require written agreement.
- If a provision is held invalid or unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue to apply.
- A failure to enforce a provision immediately is not a waiver of that provision.
Governing law, dispute resolution and Delhi jurisdiction
- These terms and any service engagement are governed by the laws of India.
- The parties should first attempt to resolve a dispute through written communication and good-faith discussion for at least 30 days after a written dispute notice, unless urgent interim relief is reasonably required.
- If a commercial dispute remains unresolved, it may be referred to arbitration under the Arbitration and Conciliation Act, 1996. The tribunal will consist of a sole arbitrator mutually appointed by the parties, the seat and venue will be New Delhi, India, and proceedings will be conducted in English.
- Subject to the arbitration clause, applicable law, and any non-waivable consumer remedy, courts at New Delhi, Delhi will have exclusive jurisdiction.
- Nothing in these policies limits any right or remedy that cannot lawfully be excluded, including rights available under applicable consumer-protection law.